Shipping & Returns
- All orders received before 3PM EST are processed that day.
- Standard delivery time is 3 to 5 business days
- Orders requiring next day delivery: Please contact us via phone or email for stock status.
OH customers: If you are a sales tax-exempt qualified group or individual, please follow these steps.
- When you make your first tax-exempt purchase, enter your tax exemption certificate number in Comments field on the Credit Card Information page during checkout.
- Then fax your state- or federal government-issued certificate to 216-265-7789 within 24 hours for verification purposes. Be sure to include your full name, order number and order date on your fax. If we have not received your faxed certificate within 24 hours, your order will be processed with sales tax.
- INTERNATIONAL ORDERS: Unless pre- approved, Excel Air Tool Co. will accept only wire transfers as payment for international orders.
- RETURN POLICY: Products purchased may be returned within 90 days of order date. There is a 25% re-stocking fee for all products returned not in the original or damaged shipping containers. Products must be in new and unused condition.
All subsequent orders placed must include your certification number in the Comments field to receive the exemption.